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The phone rings during Friday night service, nobody can answer, and the caller books somewhere else. InterMeta fixes both sides of the problem: Meta ads on Facebook and Instagram that bring local diners to your venue, and custom AI that answers every call, takes the booking, and follows up.
"Party of 6, Saturday 7:30 PM"
You opened a restaurant to create great food and memorable experiences, not to spend your nights answering phones, writing rosters, and replying to reviews.
Friday and Saturday night the phone rings off the hook. Your floor staff are running food, pouring drinks, and clearing tables. Nobody has time to answer. Every unanswered call is a table of four booking the venue down the road instead. That is revenue walking straight out the door every single weekend.
A table of eight booked for 7 PM on a Saturday. You held those seats, turned away walk ins, prepped extra ingredients. They never show up and do not call. The table sits empty during your busiest period, and that is revenue you can never get back.
Building rosters each week takes hours. Staff swap shifts at the last minute, someone calls in sick on a Saturday, and you end up working a double yourself. You are either overstaffed on quiet Tuesdays burning money on wages, or understaffed on busy nights watching service quality suffer while guests wait too long for their food.
A bad Google review sits there unanswered for weeks because you have been too busy running the kitchen. Meanwhile, potential diners read it and choose somewhere else. You have 47 five star reviews but the one negative review from two months ago is the first thing new customers see because it has no response. Every unanswered review is a missed opportunity.
You run out of your signature dish halfway through Saturday dinner because nobody tracked the stock properly. The kitchen scrambles, the specials board gets wiped, and three tables that ordered the barramundi have to be told it is unavailable. It is embarrassing, it costs you revenue, and it could have been prevented with better tracking.
You know you should be running ads and posting about your specials, but after a 60 hour week on the floor there is nothing left in the tank. Meanwhile the new place up the road is all over Instagram and their Friday nights are booked out. Great food does not fill tables if nobody hears about it.
InterMeta does two things: Meta ads that bring diners in, and purpose built AI that handles the bookings, reviews, and admin so you can focus on the food.
We build and manage Facebook and Instagram campaigns aimed at locals around your venue. Your parma night in front of everyone within five kilometres, your function room promoted before Christmas party season, your new winter menu shown to people who already follow venues like yours.Our clients have seen real growth in sales, revenue, and time saved.6% in three months working with InterMeta.
Every reservation call is answered instantly, even when your team is in the middle of a 200 cover Friday night. The AI captures party size, preferred date and time, dietary requirements, special occasions, and high chair requests. It checks availability against your booking system and confirms the reservation on the spot. Works during service, after hours, and on public holidays when call volumes spike.
AI manages your entire booking flow from enquiry to arrival. Automatic confirmations go out when a booking is made. Reminders are sent the day before. Guests can confirm, modify, or cancel through a simple text reply. For large parties, it can request deposits or credit card holds. No show rates drop because guests are reminded and given an easy way to cancel if plans change, freeing up your table for someone else.
Every Google, TripAdvisor, and Zomato review gets a personalised response drafted in your venue's tone of voice. Five star reviews receive a warm thank you that encourages a return visit. Negative reviews get a professional, empathetic reply that addresses the concern and invites the guest back. You approve before it goes live. Consistent review responses boost your local SEO ranking and show potential diners you genuinely care about their experience.
AI analyses your booking patterns, historical covers, day of week trends, and event calendars to forecast how many staff you need for each service. It flags potential understaffing before it becomes a problem. No more guessing whether you need four on the floor or six. Your wage costs stay optimised and your service quality stays consistent even on your busiest nights.
AI monitors your stock levels and sends alerts when items are running low so you can reorder before you run out mid service. It tracks usage patterns across different days and services, highlights waste trends, and identifies cost saving opportunities. No more 86ing your most popular dish on a Saturday night because nobody checked the cool room.
Turn first time diners into regulars with automated loyalty sequences. After their visit, guests receive a personalised thank you message. On their birthday, they get a special offer. After a period of inactivity, they receive a "we miss you" message with an incentive to return. Your database stays engaged and your tables stay full without you manually managing a single promotion.
Here is what a regular Friday looks like when AI handles your bookings and admin while your team delivers exceptional hospitality.
Before you even open, seven calls come through from people booking for tonight and the weekend, several from the Instagram ad running for your winter menu. The AI answers each one, checks availability, captures dietary requirements and special requests, and confirms every booking. You arrive to a full reservation list without making a single phone call.
AI HandledEvery guest with a booking for tonight receives a reminder message with your address, parking suggestions, and a link to confirm or cancel. Two guests cancel, freeing up tables. The AI immediately opens those slots and within 30 minutes both tables are rebooked from your waitlist. Zero no shows on those seats.
AI HandledYou pull up tonight's booking list. Every reservation has full notes: "Anniversary dinner, wife is coeliac, prefer the corner table." "Birthday for 8, need a cake brought out at dessert." Your front of house team knows exactly what to expect before the first guest walks through the door. No surprises, no scrambling.
Smooth ServiceThe restaurant is packed. Your team is focused on delivering great food and hospitality. The phone rings nine times during the rush. Every call is answered by the AI. Five are new bookings for tomorrow and next week. Two are enquiries about your menu. Two are asking about functions. All handled without your team breaking stride.
AI HandledTwo new Google reviews arrive. One is five stars praising the barramundi. The AI drafts a warm thank you response. Another is three stars mentioning a long wait for dessert. The AI drafts an empathetic response acknowledging the issue and inviting them back. Both responses are ready for your approval in the morning.
AI HandledWhile you clean down and cash up, the AI has booked three more tables for Saturday and sent a low stock alert for your seafood order. You know exactly what to add to tomorrow morning's supplier call. You go home knowing the restaurant runs smoothly even when you are not there.
Revenue SecuredNo invented numbers here. These are the jobs the AI does every day, plus two real results from InterMeta clients.
Every booking call answered, even during the busiest Friday night rush.
Our clients have seen real growth in sales, revenue, and time saved.
Responded to within 24 hours, boosting your local SEO and online reputation.
Our clients have seen real growth in sales, revenue, and time saved.
Whether you run a fine dining restaurant, a busy Melbourne cafe, or a pub with a beer garden, Meta ads and AI automation scale to fit your operation.
Straight answers to the questions hospitality owners ask us most.
In 30 minutes with founder Don Seo, we will map out exactly where Meta ads and AI can fill more tables and save your team time. No jargon, no hard sell.Pricing is custom and quoted to fit your business.
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