Privacy Policy

InterMeta ("we", "our", "us") operates the website www.intermeta.ai and associated services, including automated messaging on Instagram. This Privacy Policy explains how we collect, use, and protect your information when you interact with us.

What We Collect

When you send us a message on Instagram, we collect:

• Your Instagram user ID (a number assigned by Instagram)
• The content of your messages
• The date and time of your messages

We use this information solely to respond to your enquiry and provide you with relevant information about our services.

How We Use Your Data

We use the information we collect to:

• Respond to your messages and enquiries
• Provide information about our services
• Improve our customer communication

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Data Storage & Security

Your conversation data is stored securely on encrypted servers. We retain your messages only as long as necessary to assist you, and no longer than 90 days from your last interaction.

Third-Party Services

Our Instagram messaging service uses the Meta (Facebook) platform. Your use of Instagram is subject to Meta's own Privacy Policy. We also use Anthropic's AI technology to help respond to messages. No personal data is stored by Anthropic beyond the immediate processing of your message.

Your Rights

You have the right to:

• Request a copy of the data we hold about you
• Request deletion of your data
• Opt out of automated messaging at any time

To exercise any of these rights, contact us at general@intermeta.ai.

Please note that messages visible in your Instagram inbox are controlled by Meta and must be deleted by you directly within the Instagram app.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.