Agents Trained on Your SOPs | AI That Knows Your Playbook | InterMeta
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SOP-Trained Agents

Your playbook,
in every reply.

AI agents trained on your SOPs, your docs, your way of doing things. They follow your process step by step. They never forget a step. They speak in your team's voice, not a generic chatbot's.

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Open binder of printed SOPs next to a laptop screen showing a chat assistant referencing them
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From SOP doc to working agent

Hover or tap each step to see how your written process becomes a working colleague.

Ingest your docs
We pull in your SOPs, PDFs, Notion pages, Drive folders, and Slack threads. Nothing gets left in someone's head.

Your SOPs only work if people read them

Your team has SOPs. They live in Notion, in Google Drive, in a shared folder someone built two years ago. Most of the team has never opened them. The ones who have, forget the steps under pressure.

A new hire takes six weeks to get up to speed. A senior team member spends half their week answering the same questions. Your manager forwards the same Loom video for the third time this month. The playbook exists. It just is not in the room when the work happens.

Generic chatbots make this worse, not better. They guess. They hallucinate. They sound nothing like your business. They cannot follow your steps because they were never trained on them.

You do not need a chatbot. You need a colleague who has read every SOP and never forgets one.

42%
of employees say they cannot find the information they need to do their jobs
9.3hrs
per week the average knowledge worker spends searching for information
6 wks
average time for a new hire to reach productivity in a knowledge role

An agent trained on your playbook

We turn your SOPs, internal docs, and team knowledge into a working AI agent. It speaks in your voice. It follows your steps. It is available 24/7 to your team.

01

Full document ingestion

SOPs, PDFs, Notion, Drive, Confluence, Slack history, internal wikis. We pull it all in. The agent has read everything your best team member has read, and remembers every word.

02

Trained on your voice

We tune the agent to your house style. Formal or casual, dry or warm. It will not sound like a generic chatbot. It sounds like the colleague who wrote your handbook.

03

Step by step process control

For checklists and compliance tasks, the agent follows the SOP in order. No skipping steps. No improvising. If something is required, it gets confirmed before moving on.

04

Deployed where you work

Slack, Teams, your website, your CRM, your help desk. Wherever your team already asks questions, the agent shows up. No new tool to learn.

From your docs to a working agent

1

We sit down and listen

Your tools, your team, your bottlenecks, in your words. No demo, no pitch. We map what your SOPs cover, what they miss, and where knowledge lives outside the docs.

2

Knowledge audit

We pull every relevant doc, channel, and folder into one place. Gaps and contradictions get flagged. You decide which is the source of truth before training starts.

3

Voice and tone training

We train the agent on your phrasing, your common answers, your style. Output is reviewed by you before it goes near a real user.

4

Process logic and guardrails

For SOPs that must be followed exactly, we wire in step by step enforcement. Compliance steps get logged. Hand offs get triggered. Nothing is left to the agent's judgement.

5

Pilot with one team

We deploy to a single team first, usually support or onboarding. You watch the conversations. We tune. Once it is solid, we widen the rollout.

6

Live and self updating

The agent goes live in Slack, Teams, or wherever you need it. When you update an SOP, the agent updates with it. We monitor for drift and tune as your business changes.

Where teams put this to work

A single agent can serve one role or many. Most clients start with one and scale from there.

CS
Customer support agent answering tier 1 tickets in your voice
HR
New hire trainer that walks staff through your handbook
Q&A
Internal Slack bot that knows every internal policy
CHK
Compliance checklist runner for regulated workflows

"Our new hires used to take six weeks before they stopped asking the basics. Now they ask the agent. By week two they are running solo. The senior team got their week back."

Head of Operations
Professional Services Firm

The transformation

Metric Before After
New hire ramp time 6 weeks 2 weeks
Repeat questions to seniors Daily Rare
SOP adherence Patchy Enforced
Knowledge in someone's head A lot Captured
Time to find an answer 10 to 30 minutes Seconds
Tone consistency Varies by person Always on brand

Ready to put your playbook to work?

Book a free AI audit. We will look at your SOPs, your tools, and your team. You will leave with a clear picture of what an agent could do for you.

Book your free AI audit

No commitment. No sales pitch. Just clarity.

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